Can I change or update my personal information?

If you would like to change or update your information, you may go to "My Profile" under My Account. Should you wish to change any sensitive information, please contact our Customer Support through e-mail or live chat. Our Customer Support team will gladly assist you. Upon validation of your account, we will update your registered information.

 

How can I change my password?

You may change your password by going to "Change Password" under My Account. Fill up the required fields. Once your password has been successfully changed, your old password will be rendered invalid.

 

Can I have more than one account?

The rules of our site prohibit multiple accounts. We only allow one account per household.

 

How to verify my mobile number?

To verify your mobile number, simply click the "Verify" button beside your registered number under My Profile. Once clicked, our system will send a 6-digit verification code to your mobile number. Enter the code on the required field. Once successfully verified, a verified icon will be seen beside your mobile number.

 

What if I did not receive any verification code?

Please contact our Customer Support through e-mail or live chat. Our Customer Support team will gladly assist you.

 

I tried to login many times but still received the error message, "Wrong username/password".

If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or password field, the system temporarily locks your account. Please note that the system allows you to input your password only three times, and if you failed on the third attempt your account will be automatically locked for 30 minutes. Screen reader support enabled.

 

Is my personal account information secure in Dafabet?

We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith Dafabet believes such action is necessary to comply with a legal process. Screen reader support enabled.

700 - Generic My Profile Update Error
800 - Generic Change Password Error
801 - Internal Error
900 - Authentication Issues
901 - Invalid URL
110 - Generic SMS Verification Error
111 - Invalid Verification Code
600 - Authentication Issues
600 - Lock-out
600 - Suspended

1. Uncropped Photo of valid Pan ID with clear name and photograph with all 4 edges clearly visible. Scanned, Photocopy and Screenshot from phone ARE NOT accepted.

   

2. A photo of you holding your PAN ID, next to your face with the arms and shoulder fully visible and id information clearly readable once zoomed.

 

a. When the relevant team requests documents, the upload option will become available under the Documents tab on your My Accounts page.

b. Select a purpose for the upload, and you can upload up to 3 documents, each with a maximum size of 6 MB.

Note: The Documents tab will only be visible if you are asked to submit the required documents.